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Kaylin Bailey is an experienced professional in customer support and learner engagement, currently serving as the Director of Learner and Partner Support at InStride since January 2023. With a strong background in customer support management, Kaylin previously held the role of Director of Customer Support at ParentSquare and directed customer support initiatives at Illuminate Education, Inc., where responsibilities included team leadership and support agent roles. Kaylin has been a member of Support Driven since January 2017 and began the career at GoFundMe.com in customer happiness. Kaylin holds a Bachelor's degree from Western Washington University and an Associate's degree from Everett Community College.