We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence.

We exist to improve your business performance by improving your customer experience.

By working with business, the public sector and the Government, we are positioning the UK as world leaders in service – to build a strong economy.

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Professional Networking

Professional Services

Institute of Customer Service

Jo Causon

Stefan Parker

Richard Pash

Shirley McNabney

Anthony Ryder

Jackie-Ann McLellan

David Dagger

Rachel McFaul

Customer Experience and Client Relations Team

Leadership Team

Marketing and Communications Team

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Teams at Institute of Customer Service

Customer Experience and Client Relations Team

Leadership Team

Marketing and Communications Team

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Teams at Institute of Customer Service

Customer Experience and Client Relations Team

Leadership Team

Marketing and Communications Team

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