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Roxanne Grace Oren currently serves as the IT Global Service Desk Manager at Inspiro, a position held since January 2019, where responsibilities include being the primary point of contact for major outages and exceeding service level agreements. In addition, Roxanne has been an IT Service Desk Analyst at SPi CRM since July 2015, providing first and second line support for IT issues and managing support queries. Prior experience as a Senior Technical Support Engineer at SPi CRM Inc. from March 2011 to July 2015 involved troubleshooting systems, setting up workstations, and conducting user acceptance testing. Roxanne's educational background includes a Bachelor of Science in Information Technology from ABE International Business College and an Associate's degree in Business Information Management from AMA Computer Learning Center.