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Charles Jackson is a seasoned professional with extensive experience in program management and customer service. Currently serving as a Senior Program Manager at InspiriTec, Inc. since January 2012, Charles oversees the daily implementation of Quality Control plans and collaborates on process improvement projects. Previously, Charles held the position of Senior Team Lead, where leadership and coaching of Customer Service Representatives were paramount in addressing Defense Department inquiries. Charles also contributed as a Team Lead and Customer Service Representative focused on enhancing soldier career management. Prior military experience as a Military Police officer in the US Army involved maintaining safety, controlling traffic, and enforcing regulations. Early career experience includes a General Clerk position at DMWR Houston Bowling.