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Yeejoon Im is the Director of IT Services and Change Control at INSPIRE Entertainment Resort. Yeejoon is responsible for leading strategic planning processes, developing services within the ITIL 4 framework, managing the IT department change control framework, and ensuring end user support based on industry best practices. With a background in managing IT operations at companies like Digital Edge DC and GSK, Yeejoon brings a wealth of experience in IT management, vendor negotiations, and strategic planning. Yeejoon holds a Bachelor's degree in Business Administration from Kookmin University.