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Attia Ahmed possesses extensive experience in customer service and billing operations across various organizations. Currently serving as the Billing Operations Manager at Amber since July 2024, Attia has held multiple roles at Insite Energy since June 2021, progressing from Customer Service Team Lead to Billing Team Lead. Previous experience includes a position as a Customer Care Consultant at Coloplast and Payments Processing Facilitator at Wave Utilities, where responsibilities encompassed payment allocation and account reconciliation. Earlier roles included Contact Centre Agent at Anglian Water Business, Technical Agent at Sky, and volunteer positions at SOVA Healthcare LTD and Scope. Attia holds a Bachelor of Applied Science in Criminology from Sheffield Hallam University, earned in 2014.