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Sam Downes is an experienced professional in customer success and business management, currently serving as the Renewals Manager at insightsoftware. With a strong background in managing enterprise accounts, Downes has successfully overseen the retention and renewal of over 150 customers and previously managed a portfolio of 90+ enterprise accounts at FXLoader. As a co-founder and host of The Thirst For Knowledge Show, Downes has engaged in meaningful conversations with specialists to foster a community of learners. Previous roles include Customer Success Representative at Dash Hudson, where a 97% retention rate was achieved, and leadership positions at Doqaru Limited and TAU Racing, focusing on sales enablement and coaching. Downes holds a Master of Arts in Business Management and Economics from the University of Aberdeen and has participated in Y Combinator.