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Ronald Givens, MS, PMP, is a highly experienced training consultant with a robust background in designing and implementing effective training programs across various sectors, including government and retail. Currently serving as a Senior Training Consultant for the Department of Energy at Insight Global, Ronald utilizes the ADDIE framework to create e-learning content and instructional materials. Previous roles include driving training initiatives for U.S. Customs and Border Protection and overseeing contact center operations at Guitar Center, where significant revenue increases were achieved. Ronald holds multiple degrees, including a Master's in Organizational Leadership from the Indiana Institute of Technology and Bachelor's in Management-Psychology from Excelsior University, alongside various associate degrees focused on education and logistics.