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Shannon Fox is a seasoned professional with extensive experience in service delivery, quality management, and project oversight across various organizations. Currently serving as Service Delivery Manager at Inoapps since December 2023, Shannon drives service quality and enhances customer satisfaction while managing client escalations and overseeing contractual performance. Prior roles include Platform Quality Champion and Program Lead at enGen and HM Health Solutions, where Shannon enabled customer-centric quality models and collaborated on reducing defects. Shannon's career spans multiple IT project management roles in companies such as Highmark Inc., Precision Managed Technology Solutions, and Wescom Resources Group, with a focus on coordinating testing services, managing technical projects, and fostering client relationships.