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Marlene Mankin is an experienced Application Consultant at Innovia Consulting, specializing in enhancing Microsoft Dynamics NAV/Business Central ERP Systems since October 2014. Previous roles include leadership positions at Champion Home Builders, Inc., where Marlene served as Customer Technology, Process Team Lead and Customer Support Manager, and as Support Services Specialist, focusing on IT support and end-user training. Marlene's extensive background also includes significant IT roles at Neumann Homes, Tadian Homes, S.R. Jacobson Development Corporation, and Classic Construction, where expertise in system management, support, and process improvement was demonstrated. Marlene holds a Certificate of Training in Business Process Management from BPMInstitute.org and an Associate in Science degree in Computer Science from Henry Ford College.