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Sian O. has over 15 years of work experience in various roles related to customer experience and technology management. They have held positions at companies such as Inmarsat, ASOS.com, United Utilities, TalkTalk, BT, Carphone Warehouse, Vanco, Level 3 Communications, and BT Wholesale. Throughout their career, Sian has been responsible for driving customer-centric change, managing technology platforms, overseeing software development, and managing operational expenditure. They have also been involved in change management, program management, and business service delivery. Overall, Sian has a strong background in customer experience, technology, and project management.

Sian O. obtained a BA Hons degree in French Language and Literature from the University of Birmingham between 1997 and 2001. Prior to that, they completed their A Levels in French, German, English, and General Studies at King Edward V1, Stourbridge from 1995 to 1997. Sian O. also attended Summerhill School from 1991 to 1995 and obtained 9 GCSEs. In terms of additional certifications, they became a Certified Scrum Master through Scrum.org in 2016, obtained MSP-Practitioner from APMG in 2013, acquired ITIL certification in 2009, and obtained PRINCE2 certification in 2008.