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Sten Pijloo is a seasoned professional with extensive experience in the banking and finance sector, currently serving as Lead Reporting & Leadmanagement for Private Banking NL at ING since November 2015. Prior roles at ING include Lead Reporting & Analytics for Retail Advice NL and various positions as a Customer Journey Expert, specializing in Personal and Private Banking. Previously, Sten held the position of Account Manager in Personal Banking at ING Nederland and worked as a part-time chef at Hertog Karel. Sten's educational background includes an Executive MBA in Strategic Leadership and a Bachelor of Business Administration with a focus on Economics and Marketing. Additional qualifications include a program from Wageningen University & Research in Food, Nutrition, and Health.