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Eveliene Olsthoorn CCXP is an experienced business consultant and customer journey specialist currently serving in dual roles at ING as a Business Consultant for Global Transformation Experts and at VodafoneZiggo as a Customer Journey Consultant focusing on data utilization for AI and analytics. With a robust background in customer experience management, Eveliene has previously held significant positions including Associate Partner at IBC, Customer Experience Manager at NS, and consultant roles at Conneqt and Rabobank, where extensive work in service design and omni-channel customer journeys was emphasized. As a board member of the CXPA Netherlands and the owner of Eveliene Olsthoorn, a consultancy practice, Eveliene contributes to enhancing customer experience through various design thinking methodologies. Educational accomplishments include certification as a Customer Experience Professional (CCXP) and attendance at multiple courses related to service design, branding, and leadership.