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Carol Goff is a Technical Writer at ING, specializing in researching and translating technical information into accessible documentation for varied user audiences since June 2024. Previously, Carol served as a Junior Technical Writer at Bárd, focusing on creating user manuals and web-based documents for NetApp, Inc. Experience also includes a role as a Site Administrator at Suir Engineering, managing project information, documentation control, and payroll-related tasks. Prior positions include Tour Guide at Mitchelstown Cave, providing educational tours while overseeing scheduling and ticket sales, and a User Assistance Intern at SAP, developing technical writing deliverables. Carol holds a Bachelor of Science in Digital Media Design from the University of Limerick, obtained in 2021.