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Birol Akan Esen is a Vice President at ING, specializing as an analyst on artificial intelligence initiatives, including ChatBot development, since October 2016. Prior to this role, Birol served as a Configuration Management Specialist at TEB, focusing on software configuration management processes for PL/SQL and Java technologies. Earlier experience includes work as a BI Consultant at Intellica for the Vakıfbank Event Driven Architecture Project and as a GSM/GSM-R Software Design Engineer at Netas, developing features for SMS in group calls. Birol holds a Master's degree in Business Administration from Istanbul Bilgi University and a Bachelor's degree in Computer Engineering from Çankaya Üniversitesi.