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Francesco Caputo is a seasoned professional with extensive experience in credit operations and customer care. Currently serving as the Credit Operations Manager at ING Italia since July 2020, Francesco previously held various positions at Barclays, including Head of Complaints and Customer Care and Senior Regulatory Complaints Specialist. Francesco's career began with roles at Barclaycard and Barclays, focusing on managing legal complaints related to banking products, ensuring compliance with financial regulations, and supporting teams in operational procedures. An academic background includes a degree in Law from Università degli Studi di Bari and advanced studies at the London School of English.