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Andrea Piche is a seasoned Program Manager currently at Infocenter since February 2023. Previously, Andrea served as the ServiceNow Director at Newrez LLC, where Andrea led the transition of systems during the merger of Caliber Home Loans, NewRez, and Shellpoint Mortgage. Andrea's extensive experience includes roles as Major Incident/Problem Manager and Infrastructure Support Manager at Caliber Home Loans, effectively managing major incident activities, training teams, and overseeing large remote support teams. Additional background includes IT support roles at Atos and GM Financial, as well as office management positions in earlier career stages. Andrea's educational background includes a high school diploma from Grand Prairie High School.