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Francisco Ruiz Lopez is an experienced Technical Support Specialist currently employed at Infinity since March 2023. Previously, Francisco served as a Technical Support Engineer at Globality, Inc. from April 2022 to January 2023, where responsibilities included testing and debugging for a B2B platform powered by self-learning AI. Prior to that, Francisco worked as an Application Support Engineer at RemitONE, focusing on client-facing support for a web-based SaaS application for Money Transfer Operators. Francisco's career also includes a Bootcamp experience at DEEPer Lancs, contributing to a full stack skillset in Digital Engineering, along with background roles in operations and product support at Booking.com and customer service at Forma5. Educationally, Francisco holds a Digital Engineer Education Program certificate from DEEPer Lancs and both a postgraduate degree in Translation's didactic methodology and a Licentiate degree in Language Interpretation and Translation from Universidad de Granada.