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Muhammad Jamal currently serves as CE Service Lead at Infinity Group UK, a position held since November 2022 that involves leading and training the Customer Engagement team. Previous experience includes roles as a Senior Business Application Engineer at Cloud9 Insight and Microsoft Dynamics Consultant at RGIS. Prior positions also encompass Auditor at TenX, Software Quality Assurance Engineer, ETL Tester at Adept Enterprise, and Lead Content Writer at TechJuice. Muhammad Jamal holds a Master’s degree in Software Engineering from the University of Hertfordshire and a Bachelor’s degree in Computer Science from the University of Central Punjab. Additionally, Muhammad Jamal is pursuing a CMI Level 4 Diploma in Management and Leadership from the Chartered Management Institute.