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Shalini M. has a wealth of work experience in customer success, project management, and solution consulting. In 2022, they began their current role as a Customer Success Manager at inFeedo. From 2020 to 2021, they were a Customer Success Associate at Helpshift, where they were responsible for success partnering with 150+ APAC and EMEA clients and creating growth plans for clients. Shalini also implemented processes for self-service onboarding and Nurture campaigns to promote client engagement. In 2018, Shalini began their role as a Project & Key Account Manager at Happay - Expense Management Solution for Businesses, where they were responsible for the entire Pune region as Implementation, Project and Customer Success Manager. From 2017 to 2018, they were a Solution Consultant at Som Pro facilities Pvt Ltd, where they managed end to end CRM implementation and was responsible for increasing sales by 12%. In 2016, they were a Solutions Consultant at Racetrack.ai, where they were part of the AI Solution implementation team and worked on designing Chat Bots. In 2015, they interned at Bharat Sanchar Nigam Limited (Telecommunications) and Shidore Microsys Electronics Pvt. Ltd. (Real time Embedded Systems), where they researched and studied Broadband Systems, DIAL-UP services, Wireless technologies, RTOS Embedded System, and Effective Storage process and Algorithm.

Shalini M. obtained a Bachelor of Engineering in Electronics and Telecommunication Engineering from Pune Vidhyarthi Griha's College Of Engineering And Technology between 2012 and 2016. Shalini also studied Competitive Studies in Science and Mathematics at Bansal Classes & Allen Career Institute, Kota. In addition, Shalini M. obtained a Diploma in Nutrition from Fab Academy in May 2020, and a Business Analyst certification from Edvancer in March 2017.