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Irena Gapova is a seasoned Business Process Consultant at Do IT Wise since June 2021, with a robust background in IT Service Management and Problem Management. Prior to this role, Irena served as Account Process Manager and Multi-Supplier Operations Problem Management Process Team Lead at DXC Technology from October 2017 to June 2021, where responsibilities included managing compliance with service levels, coordinating problem management processes, and preparing root cause analysis reports. Earlier experience includes positions as ITSM Process On-boarding Manager and Change and Problem Management Team Lead at Hewlett Packard Enterprise, as well as a Senior Knowledge and Trend Analysis Engineer at Axway/Tumbleweed Communications. Irena holds a Bachelor's degree in Computer and Information Sciences from the University of National and World Economy, completed in 2004.