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Ally Daley is an accomplished professional with extensive experience in customer operations and support within the SaaS industry. Currently serving as the Director of Customer Operations at Inertia Systems since July 2019, Ally has successfully directed the development of training programs and authored over 150 support articles, significantly enhancing customer engagement. Prior experience at güdTECH, Inc. includes roles as Educational Program Manager and Customer Success Manager, where Ally managed customer support teams and contributed to substantial growth in the client base. Notably, Ally increased customer engagement by 200% through the revitalization of customer support resources and recognized for consistently delivering top performance throughout the career. Early experience includes a role in the Promotions Department at Clear Channel Radio.