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Alicia J. is a skilled professional with a diverse background in member experience management and operations, currently serving as a Member Experience Manager at Industrious since August 2021. Previously held roles at Industrious include Senior Operations Associate and Operations Associate. Earlier experience includes a position as a Shift Leader at Playa Bowls, where responsibilities included managing customer relationships and training new hires while enhancing online presence through marketing strategies. Alicia's internships focused on education, with roles in various elementary schools and Early Head Start, where duties involved lesson planning and classroom management for students with disabilities. Additionally, Alicia served as the Head Intern for Delegate Susan Lee at the Maryland House of Delegates, conducting legislative research and managing intern programs. Alicia holds a Bachelor of Arts in Sociology from the University of Maryland.