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Jim Tollaksen has a diverse work experience in the telecommunications industry, spanning over several companies. Jim began their career with GTE, where they worked as a Senior Account Manager from October 1987 to December 1999. Afterward, they joined Verizon Enterprise Solutions in 2000 as a Senior Account Manager for a year. Following this, they worked for microDATA GIS Inc. as a Regional Account Manager from March 2001 to January 2003. From there, they returned to Verizon Enterprise Solutions as a Corporate Account Manager, serving from January 2003 to May 2008. Jim then transitioned to the role of Sales Engineer and worked at Verizon Enterprise Solutions from June 2008 to May 2010. In 2010, they joined Frontier Communications as a Sales Engineer until May 2013. Currently, there is no specific information regarding their role at INdigital telecom.

Jim Tollaksen attended the University of Wisconsin-Eau Claire from 1971 to 1977 where they obtained a Bachelor's degree in Business Administration and Management, with a focus on General studies.