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Katilyn Navarro is a seasoned professional in animal welfare and client services with extensive experience in various leadership roles. Currently serving as the Director of Client Services at Independence Pet Holdings since July 2022, Katilyn previously held positions at Ventura County Animal Services, including Supervising Animal Control Officer and Pet Retention Coordinator, where strong customer satisfaction and program development were prioritized. Further experience encompasses roles in sales and retail management, providing a diverse background in customer service and business operations. Katilyn holds a Certificate in Animal Shelter Management from the University of the Pacific and has continued education at Ventura County Community College District.