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Micaiah Green has a diverse background in customer service and management, currently serving as the Manager of Member Experience Retail at Independence Blue Cross since November 2014. This role involves overseeing a full-service health insurance retail center, including managing customer service agents, health and wellness programs, and community meeting spaces. Prior to this position, Micaiah held various roles at Independence Blue Cross and worked at Philadelphia Gas Works and Aramark Healthcare, where responsibilities included team leadership, customer service, and support services.