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Brian Bonds is a Quality Business Analyst at Independence Blue Cross since August 2017, where responsibilities include performing quality reviews across various enrollment processes and possessing knowledge of Highmark and CMS systems. Previously, Brian served as a Broker Care Specialist, enhancing customer experience and responding to complex inquiries regarding Medicare products and regulations. Other roles include Senior Technician in Client Services at BNY Mellon, where Brian addressed client issues related to financial services, and Quality Performance Associate at The Results Companies, focusing on call monitoring and agent assessment. Brian began professional experience as an Outbound Sales Representative at The Franklin Institute, conducting membership renewal calls. Brian holds an Associate of Arts degree in Liberal Arts and Sciences from the Community College of Philadelphia.