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Albert Wong is a seasoned professional in sales operations and client success, currently serving as a Senior Sales Operations Analyst and Team Lead at Indeed since September 2019. In this role, Albert coaches team members, manages operational projects, and retains a substantial book of business, consistently exceeding KPIs related to business retention. Albert's previous positions include Interim Manager at Indeed, where responsibilities included leading high-performing teams and optimizing client services, and Project Manager at Z&H Kitchen. Additionally, experience as an Account Executive at Yelp and Customer Care Representative at First American International Bank further solidified skills in client relationship management, strategy development, and operational efficiency. Albert holds a Bachelor's Degree in Business Administration and Management from St. John's University.