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Sofia Posada has a diverse work experience in the field of account management and customer success. Most recently, they worked as a Key Account Manager at inConcert and chattigo in 2022. Prior to that, they were an Account Manager at HUENEI IT SERVICES in 2021 and an Executive of Commercial Accounts at GrupoCESA in 2020. Sofia also gained experience in improving customer satisfaction and optimizing operational processes as a Responsible for Continuous Improvement at Telecom from 2018 to 2019. In addition, they worked at FiberCorp from 2017 to 2019, where they served as a Responsible for Retention and Relationship, focusing on developing customer loyalty initiatives and organizing events. Sofia started their career at FiberCorp in 2014 as a Representative for Administrative Assistance, supporting the company's interior operations and providing post-sales services to major accounts.

Sofia Posada attended Centro de Estudios Organizacionales from 2012 to 2015. Sofia pursued a Tecnica superior en Marketing during their time at the institution. In April 2023, Sofia obtained a certification in Fundamentos de AWS Cloud Services from LinkedIn.