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Ryan Griffiths is an experienced IT professional currently serving as Service Desk Manager at Inchcape plc since August 2020. Prior to this role, Ryan held the position of Service Delivery Manager at Secure Agility where responsibility included being the primary contact for Managed Service customers and ensuring service levels were met. Ryan's background encompasses various roles in technical support and service management, including Service Desk Manager at Ensyst, Senior Support Analyst at Connected Intelligence, and Technical Support Consultant at Ricoh. With a solid foundation in team supervision and support services, Ryan began the career at Inspire IT as Helpdesk Team Leader, overseeing a team of consultants. Ryan holds a Diploma of Systems Administration from Baulkham Hills Tafe and has foundational education from Oakhill College.