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Alexandra Rivera has extensive experience in quality analysis and customer service, currently serving as a Quality Analyst at InceptionworX since April 2016. Responsibilities include lead distribution, response handling, coordination with marketing and operational teams, and call evaluation. Prior to this role, Alexandra worked as a Customer Service Representative at IBEX | Global, focusing on customer needs, account management, and issue resolution. Alexandra's career began at InceptionWorx as a Marketing Associate from January 2012 to April 2015, generating leads and setting appointments for sales representatives. Alexandra holds a Bachelor of Arts degree in Mass Communication/Media Studies from Holy Cross of Davao College, Inc., completed in 2012.