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Carolyn Jones is an accomplished professional with extensive experience in customer experience and account management across various organizations. Currently serving as the Head of Customer Experience and Head of Account Management at InBody USA since January 2022, Carolyn previously held the position of Business Development Manager at Woodie's Wash Shack and Wellness Experience Director at Tampa Metro YMCA. With a strong background at Les Mills US (LMUS) from 2008 to 2016, Carolyn managed significant portfolios, built robust client relationships, and implemented strategies to enhance member engagement and profitability. Academic credentials include a Bachelor's degree in Art History and Hospitality Management from the University of Central Florida, obtained in 2007.