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Ahmad Nur Hafez is an experienced Helpdesk Manager currently at INA DIGITAL, overseeing a team while enhancing operational processes and data management through centralized performance tracking. Prior roles include managing helpdesk operations at the Digital Transformation Office and serving as Support Manager at GOTOKO, where skills in team leadership, process improvement, and data analysis were further developed. With a strong background in quality assurance from Gojek and business development at PT. Sprint Asia Technology, Ahmad has effectively coordinated cross-functional teams to enhance product and operational efficiencies. Ahmad holds a Bachelor of Engineering in Information Technology from Universitas Al-Azhar Indonesia.