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Roman Bernytskyi is a Junior Customer Support Specialist at IN1 App since September 2024, previously serving as a Junior Operations Specialist at SALESmanago and a Workforce Specialist at Revolut. Expertise includes data auditing, project management using Jira, and real-time monitoring of customer support operations. Prior experiences at Majorel as a Senior Quality Analyst and Senior Customer Service Representative involved coaching agents and conducting root cause analysis to improve service quality. Roman started the career at Arvato Polska as a Customer Service Representative, supporting Google products and leading projects crucial for revenue generation. Roman holds a Master's degree in Global Business Management from Wyższa Szkoła Biznesu - National Louis University and a Master's degree in Economics from Ternopil Academy of National Economy.