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Nathaniel Chell has over 15 years of experience in customer support and technical roles, currently serving as Director of EMEA Customer Support at Imprivata since June 2009, where Nathaniel has progressed through various leadership positions. Key contributions include fostering team unity during organizational changes, mentoring team members, and developing strong customer relationships as a Technical Account Manager. Nathaniel's background also includes significant technical roles at Goldman Sachs and O2 UK, where Nathaniel managed high-availability web servers and Windows infrastructure, respectively. Earlier experience includes support roles at Procter & Gamble, providing comprehensive support to diverse users in a pharmaceutical environment.