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Steven Gasapo has extensive experience in management and technical support within the digital engagement and customer service sectors. Currently serving as the Manager of Enterprise Integrations at Impel since September 2015, Steven contributes to advancing the company's omnichannel solutions by utilizing proprietary shopper behavioral data and AI technology. Prior roles include Manager of Technical Support at Impel, where Steven developed a team and designed support ticketing systems, and Account Manager at CXtec, focusing on relationship-building with clients. Steven's earlier experience includes an Assistant Manager position at Hickey Freeman Tailored Clothing, Inc., a Client Services Manager role at Dale Carnegie Training, and a Youth Care Professional position at Hillside Family of Agencies. Steven holds a Bachelor of Arts degree in History with a Concentration in Education from Le Moyne College.