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Jeff Lee is an experienced customer success professional currently serving as the Customer Success Manager at IMPaCT Care, where the focus is on enhancing health equity through community health workforce management. Prior roles include Customer Success and Value Delivery Consultant at Ardor Learning Inc., where Jeff Lee specialized in customer journey mapping, and Sr. Customer Success Manager at BetterUp, a leader in AI-powered coaching for personal and professional development. With a background in digital language education as Strategic Account Director at Learnship and experience in business English communication training at Pearson and GlobalEnglish Corporation, Jeff Lee has a robust track record in improving client outcomes and driving service adoption across diverse industries. Jeff Lee holds an MBA in Marketing and a Bachelor of Science in Business Administration from San Francisco State University.