Impact Business Technology
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- Helpdesk Support
Helpdesk Support
About
The Helpdesk Support team at Impact Business Technology provides frontline IT assistance to clients, troubleshooting technical issues, answering inquiries, and escalating complex problems to higher-tier technicians for resolution, ensuring efficient and effective IT solutions. The team is composed of various Tier 1 and Tier 2 Helpdesk Technicians led by a Helpdesk Supervisor.
Team members
Brian Moker
Tier 2 Helpdesk Technician
Eddy Batista
Tier 1 Helpdesk Technician
Eric Botsford
Helpdesk Supervisor
Jakob Snow
Tier 1 Helpdesk Technician
Kathryn Kenny
Tier 1 Helpdesk Technician
Michael Castellucci
Tier 2 Helpdesk Technician
Michael Manoni
Tier 1 Helpdesk Technician
Mitchell Jacobson
Tier 1 Helpdesk Technician
Oscar Cruz
Tier 2 Helpdesk Technician
Phillip Nieves
Tier 1 Helpdesk Technician
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