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Noor Al Ghalab is an experienced customer service professional with a robust background in management. As the Customer Service Manager at iMile Delivery since May 2022, Noor oversees customer satisfaction and ensures team alignment with business objectives related to revenue and costs. Prior to this role, Noor served as the Customer Service Manager at ccc by stc, focusing on customer satisfaction and performance reporting. Noor also held positions as Customer Service Relations Leader at eXtra, where responsibilities included evaluating employee performance, and as Customer Service Supervisor at CarrefourSA, managing after-sales services and resolving customer issues. Noor earned a Bachelor's degree in Geography from Imam Abdulrahman Bin Faisal University, completing the program in 2010.