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Ruth Kimani has worked in customer service for over two years. Ruth began their career as a customer service specialist at Nafuu Spare Parts in January 2018. In this role, they were responsible for processing customer complaints and issues related to products or services. Ruth also helped customers complete purchases, upgrades, and returns, and frequently provided advice and technical assistance as well. In May 2020, Ruth transferred to Canon Motors where they took on the role of customer care professional. In this role, they were responsible for maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Ruth also received and placed customer service telephone calls, resolved customer complaints, managed database records, and drafted status reports on customer service issues. Ruth is currently working as a customer experience officer at ImaliPay.

Ruth Kimani has completed certification courses on customer service, telemarketing, and Microsoft Office 365 through Udemy.