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Donavan Sullivan is an experienced IT professional with a strong background in service desk operations and team leadership. Currently serving as the Service Desk Team Lead at Imagine IT, Inc. since November 2019, Donavan oversees daily operations, monitors team performance, and provides technical guidance. Prior roles include Service Desk Technician at Imagine IT, High Risk Analyst at TCF Bank, and Solutions Specialist at Verizon Wireless, demonstrating proficiency in technical support, analysis, and customer service. Donavan began professional development in the United States Marine Corps, where skills in inventory control and military policing were honed. With an Associate of Arts and Sciences in Computer Networking Systems from Dunwoody College of Technology, Donavan combines technical expertise with effective communication and coaching abilities, enhancing team performance and customer satisfaction.