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Karen Demers is an experienced manager in service operations and customer support with a career spanning over two decades. At Imagine Communications since April 2011, Karen has overseen contract administration, maintenance renewals, and product licensing. Prior experience includes a role as Program Manager for Licensing at Juniper Networks, where collaboration with product teams and IT was crucial for developing product licensing solutions. In earlier positions at Prialta Advisors, Inc., and Agile Software, Karen held various managerial roles, focusing on customer services, technical support, and process improvements, successfully managing significant growth and enhancing operational efficiency.