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Andres Moran Cardozo is an IT Specialist at Imagesound Group since January 2021, providing comprehensive IT support for infrastructure, networks, and bespoke audio/visual software. Previously, as a Technical Support Coordinator, Andres managed global client queues and resolved AV software issues within service level agreements. Prior experience includes roles at All Florida Paper, where responsibilities encompassed customer service and collaboration with the IT department for phone system deployment, and at Geek Squad, where expertise in servicing PC and Mac devices was developed. Early career experience includes a Consultation Agent role at Geek Squad and a Computer Sales Associate position at Best Buy, focused on effective customer communication. Currently pursuing a Bachelor's degree in Computer Engineering at Florida International University, following an Associate of Arts in Computer Engineering from Miami Dade College.