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Carlos Duque is an accomplished PMO Project Manager at IGT since December 2006, with extensive experience in software implementation, testing, and delivery across international projects. Responsibilities include planning software implementation, managing risk, and utilizing Jira for KPI tracking. Carlos has also served as an Interactive Team Lead, managing teams to support multiple countries while driving innovation and process automation. Previous roles encompass project management for the COEIC and programming at the Institut Català de Tecnologia, complemented by advisory experience at HappyCustomerBox. Carlos holds an Executive Master in Digital Business from ESADE Business School, a Master's in Business Intelligence from Universitat Oberta de Catalunya, and an Informatics Engineering degree from Universitat Politècnica de Catalunya.