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Jan Turla is a seasoned professional in workforce management with extensive experience spanning over a decade. Currently serving as Senior Manager of Workforce Management at InterGlobe Technologies since May 2018, Jan has demonstrated expertise in achieving 100% accuracy and speed of delivery requirements while managing daily operations. Prior roles include WFM Manager at TaskUs and various positions at STARTEK, where responsibilities ranged from long-term planning and forecasting to supervising workforce management support teams. Jan began this career path as a Customer Service Representative and holds a Bachelor of Pharmacy degree from Centro Escolar University.