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Nikita Frank is a skilled professional with extensive experience in training and development within the customer experience sector. Currently serving as a Skills Developer-Facilitator at Ignition Group since March 2023, Nikita focuses on training new hires in both skills and product knowledge while creating reporting templates, content, and assessments. Prior experience at iSON Xperiences Ltd from March 2018 to February 2023 included roles such as Skill Developer, where responsibilities encompassed training newly hired employees, upskilling existing staff, conducting workshops, and managing recruitment programs. Earlier roles at Coracall and CCI South Africa provided a foundation in customer service, sales, and lead generation, demonstrating a strong capability in client relations and achieving targets.