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Karl Williams is an experienced professional in the customer service and quality assurance sectors, currently serving as the Director at iGaming Content Services since May 2021. Previously, Karl held roles at Elixinol Europe as Head of Supply Chain and Head of Customer Service, where responsibilities included creating service delivery strategies and managing operational escalations for customer issues. At William Hill, Karl progressed through several positions, culminating in a role as Quality Assurance Manager, where duties encompassed managing online content, monitoring customer feedback, and collaborating with various teams to enhance the customer experience. Earlier roles at William Hill focused on improving contact center performance and managing customer service operations.