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Devi Chinnaraj is an experienced professional in customer service and contact centre operations, currently serving as Trading Services Team Lead at IG Group since September 2023 and as Customer Service and Support Team Leader at Tata Consultancy Services since May 2022. With a proven track record of managing high-performing teams of 20 to 25 agents, Devi possesses extensive knowledge in workforce management, call routing, quality assurance, and performance metrics. Previous roles include Team Leader at ANZ, where notable achievements included significant improvements in first call resolution and customer satisfaction scores. Devi's background also includes expertise in technical support from positions at Cognizant Technology Solutions and Cybernet Slash Support, alongside a strong foundation in sales from a tenure at TSA Telco, Telestra. Educational credentials include a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Bharathiar University.