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Vicky Brookes possesses extensive experience in customer service and management, currently serving as the Director of Customer Service Experience at IFS since January 2022. Prior roles include Customer Service Experience Manager at IFS and Head of Customer Experience at Eurocell plc from October 2016 to January 2022. Vicky has also held significant positions such as Head of Customer Experience & IT at WELEDA UK, Managing Director at Weddings by Victoria Brookes, and various leadership roles in IT and service delivery at CSC, Royal Mail, Marston's PLC, Nenplas Ltd, and Deb Group. Vicky holds a BSc Hons in Economics and Sociology from the University of Surrey and completed education at Manchester High School for Girls.