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Erik Setia Pratama has a background in International Relations Studies with experience in customer service and product support roles. Erik has worked at various companies, including IDN Media, UangMe, YINSHAN TECHNOLOGY, and Mitracomm Ekasarana, where Erik managed and maintained compliance, supervised staff, and communicated effectively with internal and external stakeholders. At IDN Media, Erik currently serves as a Product Support Lead/Manager and ensures proper handling of feedback, requests, and complaints related to product development.